Privacy Policy

This Privacy Policy applies to the Lumina mobile application, website, and related services. Lumina is operated by 17721323 Canada Inc. (“Lumina”, “we”, “us”, or “our”). Lumina respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when using the Lumina application and related services.

1. Information We Collect

We may collect several types of information in order to operate and improve the Lumina platform.

Personal Information

• Account Information: When you create a Lumina account, we may collect information such as your name, email address, and login credentials. This information allows us to create and maintain your account and provide access to the Lumina platform.

Payment Information

• Subscription and Billing Information: If you purchase a subscription or other paid features, payment information may be collected and processed through the Apple App Store or Google Play billing systems. Lumina may store limited billing related information necessary to manage subscriptions and verify purchases.

Wellness and Session Information

• Meditation and Emotional Inputs: Lumina may collect information you voluntarily provide when describing how you feel, your emotional state, or the type of session you want. This information helps generate personalized meditation and wellness sessions tailored to your needs.

Other Information You May Provide

• User Preferences and Personal Inputs: While using Lumina, you may choose to provide additional information such as your password, language settings, goals, previous meditation experience, sleep habits, and moods or reflections you provide during check ins. These inputs help Lumina personalize your experience and improve recommendations over time.

Technical and Usage Information

• Device and App Data: We may automatically collect certain technical information such as device type, operating system, usage data, and diagnostic information. This information helps us monitor performance, improve stability, and enhance the overall user experience.

2. How We Use Your Information

We use the information we collect for several purposes related to operating and improving the Lumina service.

• Providing and Personalizing the Service: Information you provide helps Lumina generate customized meditation and wellness sessions tailored to your emotional state, preferences, and personal goals.
• Maintaining and Improving the Platform: Usage and technical information allow us to understand how the app is used, identify issues, and improve features and performance.
• Account Management and Communication: Your contact information may be used to manage your account, provide support, and send important service updates related to Lumina.

3. AI Generated Content

Lumina uses artificial intelligence to generate meditation and wellness sessions based on the information you provide. These sessions are designed to support mindfulness, relaxation, and emotional wellbeing.

Lumina does not provide medical advice, diagnosis, or treatment, and it should not be considered a replacement for professional mental health care.

4. Data Sharing

Lumina does not sell or rent personal information to third parties.

• Service Providers: We may share information with trusted service providers that help operate the platform, such as cloud hosting providers, analytics services, and AI infrastructure providers. These providers are required to protect the information they process.
• Legal Requirements: We may disclose information when required to comply with applicable laws, regulations, legal processes, or government requests.

5. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, or disclosure. These measures help maintain the security and integrity of the Lumina platform.

However, no digital service can guarantee complete security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal data.

• Access to Your Information: You may have the right to request access to the personal data we hold about you so that you can understand what information has been collected and how it is used.
• Correction of Information: If you believe any information we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Deletion of Personal Data: You may request that your Lumina account and associated personal data be deleted. Details about how to request deletion are described in the Data Deletion section below.

7. Data Deletion

Users may request deletion of their Lumina account and associated personal data at any time.

Requesting Deletion by Email: You may request deletion by sending an email to info@luminawellness.app with the subject line "Account Deletion Request." Please include the email address associated with your Lumina account so we can verify your request.

Once your request is verified, your account and associated personal data will be removed within a reasonable period of time, except where retention is required for legal, security, or fraud prevention purposes.

8. Children's Privacy

Lumina is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that information from a child has been collected without appropriate consent, we will take steps to remove it.

9. Changes to This Privacy Policy

Lumina may update or modify this Privacy Policy from time to time as our services evolve. Changes may occur without prior notice, and updated versions will be posted on this page.

We encourage users to review this Privacy Policy periodically to stay informed about how their information is handled.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, you may contact us at:
info@luminawellness.app